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Terms of Service

 

1. Introduction and Scope
Welcome to Xenavolir (hereinafter referred to as "we" or "us"). This Service Policy governs your access to and use of our online store, where we specialize in providing high-quality carports and tool sheds. By accessing or using our website, you agree to be bound by these terms. These terms apply to all visitors, users, and others who access or use the service.

2. User Accounts and Website Responsibilities
To access certain features of our service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion if we believe a user has violated these terms.

3. Product, Inventory, and Price Rights
We strive to display our carports and tool sheds as accurately as possible. However, we do not warrant that product descriptions, images, or other content are error-free. All prices are subject to change without notice. We reserve the right to discontinue any product at any time. In the event of a pricing error, we reserve the right to cancel any orders placed for the product at the incorrect price, regardless of whether the order has been confirmed or payment processed.

4. Orders and Payment
By placing an order, you are offering to purchase a product subject to these terms. All orders are subject to availability and confirmation of the order price. We accept major credit cards (Visa, MasterCard). Payment must be received in full before acceptance of an order. We reserve the right to refuse any request made by you.

5. Shipping Policy

  • Delivery Scope: We only ship to addresses within Australia. We do not support shipping to other countries.
  • Shipping Costs: We offer free shipping on orders of AUD 50.00 or more. For orders under AUD 50.00, a flat shipping fee of AUD 5.99 will be charged.
  • Processing Time: Orders are processed within 1 to 3 business days.
  • Shipping Duration: Transit times typically fluctuate between 5 to 8 business days.
  • Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.
  • More Details: For further information regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Cancellation Policy

  • Conditions: Orders can be directly cancelled within 48 hours of placement if they have not yet been shipped. If more than 48 hours have passed since the order was placed, or if the order has already been shipped, it cannot be cancelled. In such cases, please wait for the logistics delivery and then contact us to initiate a return for a refund.
  • Refunds: Refunds will be issued to the same payment method used for the purchase.
  • Arrival Time: Once the refund conditions are met, the refund will be returned to the bank card (Visa, MasterCard) account used for payment. Depending on the processing efficiency of different card issuers, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.
  • More Details: For more detailed information on the cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds

  • Exchange Conditions: Exchanges are applicable within 14 days of receipt if the item is defective or incorrect.
  • User Steps: To initiate a return or exchange, users must contact our support team with proof of purchase and photos of the product condition.
  • Process: Upon approval of your request, we will provide instructions on how to return the package. Items must be returned in their original condition.
  • Return Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), matching the payment method used at the time of purchase.
  • Refund Timing: After the returned item is confirmed, the refund will be returned to the bank card (Visa, MasterCard) account used for payment. Depending on the processing efficiency of different card issuers, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us.
  • More Details: For more detailed information on returns, exchanges, and refund processes, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection
We are committed to protecting your personal information. Our use of your data is governed by Australian privacy laws. Please review our Privacy Policy Page to understand our practices.

9. Disputes and Applicable Law
These terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions. Any disputes arising out of or in connection with the use of our services shall be subject to the exclusive jurisdiction of the courts of Australia.

10. Intellectual Property
The service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of us and our licensors. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

11. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service. Our liability for any claim arising out of these terms shall not exceed the amount you paid to us for the products. Nothing in these terms excludes rights you may have under the Australian Consumer Law.

12. Service Terms Modification
We reserve the right, at our sole discretion, to modify or replace these terms at any time. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.

13. User Conduct
You agree not to use the website for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the website in any way that could damage the website, the services, or the general business of us.

14. Force Majeure
We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

15. Contact Information
If you have any questions about this Service Policy, please contact us using the details below:

Address: 453 S 72ND ST, MILWAUKEE, WI 53214, US
Phone: +1 (347) 432-4987
Email: contact@xenavolir.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)