Payment Methods
This document outlines the payment process for purchases made from Xenavolir (hereinafter referred to as 'we' or 'us'). We are committed to providing a secure and transparent payment experience in accordance with applicable Australian regulations and privacy principles.
Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard.
Process Start
To complete a purchase, you will be guided to our secure payment gateway during the checkout process. You will be required to enter your credit card details, including the card number, expiry date, and security code (CVV). Please ensure all information provided is accurate to avoid payment delays.
Payment Confirmation
Upon successful processing of your payment, a confirmation screen will appear, and you will receive a confirmation email. This email will serve as your receipt and will include your order details and the amount charged. We recommend keeping this email for your records.
Security and Data Protection
We take the security of your information seriously.
Credit Card Security
All credit card transactions are processed through a secure payment gateway using Secure Sockets Layer (SSL) encryption. This technology encrypts your card information during transmission to protect it from unauthorized access. We do not store your full credit card number on our servers.
Our Privacy Policy
We handle your personal information in compliance with the Australian Privacy Principles. Our Privacy Policy, available on our website, provides detailed information on how we collect, use, and protect your data. By using our services, you agree to the collection and use of information in accordance with our Privacy Policy.
Dispute Resolution
We aim to resolve any payment issues promptly and fairly.
Resolution Service
If you identify a discrepancy or have a question about a charge on your statement from us, we encourage you to contact us directly in the first instance. This allows us to investigate the matter and find the quickest possible resolution.
Additional Help
If you are not satisfied with the outcome of our internal resolution process, you may then choose to contact your credit card issuer or financial institution for further assistance.
Communication and Support
Information Updates
We will use the email address you provide during checkout to communicate all important information regarding your payment and order status. It is your responsibility to ensure the provided email address is correct and active.
Payment Authorization
By providing your credit card details and completing the checkout process, you authorize us to charge your credit card for the total amount of your order. You confirm that you are the authorized user of the credit card used for the payment.
Currency
All transactions are processed in Australian Dollars (AUD). If your credit card is denominated in a different currency, the final price may be subject to the exchange rate and any foreign transaction fees applied by your card issuer.
Order Acceptance and Cancellation
Receipt of a payment confirmation does not signify our final acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason, including but not limited to product availability or suspicion of fraudulent activity. If we cancel an order after payment has been processed, we will issue a full refund to your original payment method.
Policy Modifications
We reserve the right to modify this Payment Methods policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new policy.
Contact Information
For any payment-related inquiries, please contact our support team.
Address: 453 S 72ND ST, MILWAUKEE, WI 53214, US
Phone: +1 (347) 432-4987
Email: contact@xenavolir.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)