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Privacy Policy

 

This Privacy Policy describes how Xenavolir (hereinafter referred to as "we" or "us") collects, uses, and discloses your personal information when you visit our website or make a purchase from our online store. This policy is formulated in consideration of Australian privacy principles.

1. Scope of This Policy
This policy applies to all personal information collected through our online store. This includes information gathered when you:

  • Visit and browse our website.
  • Create an account.
  • Place an order for our carport and tool shed products.
  • Communicate with us for inquiries or support.

2. Information Collection and Technologies: Cookies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. We use cookies to:

  • Ensure the basic functionality of our online store.
  • Understand and save user's preferences for future visits.
  • Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.

3. Scope of Information Use and Sharing
We use the information we collect for various purposes:

  • To provide and maintain our service.
  • To manage your account and process your orders, including payment and delivery of products.
  • To communicate with you, including responding to your inquiries and providing updates on your order.
  • To improve and maintain the security of our website.

We may share your information in the following limited circumstances:

  • With service providers who perform services on our behalf, such as payment processing and logistics, to fulfill your order. These providers are obligated not to disclose or use your information for any other purpose.
  • When required by law or to respond to valid requests by public authorities.

We do not sell your personal information.

4. Data Storage and Cookie Consent
Your personal information is stored on secure servers. We take reasonable steps to protect the information we hold from misuse, interference, and loss, as well as from unauthorized access, modification, or disclosure.

Regarding cookies, you have the right to be informed about their use and to grant your authorization. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

5. Your Rights
You have certain rights regarding your personal information. You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectify: Request that we correct any inaccurate or incomplete information.
  • Erase: Request the deletion of your personal information, subject to certain legal obligations.
  • Withdraw Consent: Withdraw your consent at any time where we relied on your consent to process your information.

To exercise these rights, please contact us using the details provided below.

6. Legal Basis for Data Processing
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. This includes, in accordance with the GDPR framework:

Performance of a Contract: Processing your data is necessary to process your order and provide the services you have purchased.
Explicit Consent: Where you have given us clear consent, such as for subscribing to our newsletters and other marketing communications.
Compliance with a Legal Obligation: Processing is necessary for us to comply with the law, for tax, accounting, and other regulatory purposes.
Legitimate Interests: Processing is necessary for our legitimate interests, such as to improve user experience and prevent fraud, provided these interests are not overridden by your data protection interests.

7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

8. Data Security
The security of your data is important to us. We use commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us
If you have any questions about this Privacy Policy, please contact us:

Address: 453 S 72ND ST, MILWAUKEE, WI 53214, US
Phone: +1 (347) 432-4987
Email: contact@xenavolir.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)