Free delivery on orders over $50 AUD
Log in
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
A$0.00

Shopping Guide

 

Welcome to Xenavolir (hereinafter referred to as "we" or "us"). This guide is designed to provide you with a clear and seamless shopping experience for our carports and tool sheds. We are committed to protecting your privacy and ensuring a secure process from selection to delivery.

Pre-purchase Preparation and Selection

Before making a selection, we recommend considering the following to ensure the product meets your needs:

  • Measure Your Space: Carefully measure the length, width, and height of the area where you intend to install the carport or tool shed. Ensure there is adequate clearance from any surrounding structures or vegetation.
  • Assess the Foundation: Determine the type of surface for installation (e.g., concrete slab, pavers, level ground). Our product descriptions provide information on suitable foundation types.
  • Intended Use: Consider the primary purpose of the structure. Whether for vehicle protection, tool storage, or as a workshop space, this will help you choose the appropriate size and features.
  • Review Product Specifications: Please read the product details, dimensions, materials, and included assembly instructions on each product page thoroughly to ensure it aligns with your requirements.

Shopping Cart and Order Confirmation

  • Adding to Cart: Once you have selected a product, click the "Add to Cart" button.
  • Reviewing Your Cart: Before proceeding, open your shopping cart to review the selected items, quantities, and specifications. This is an important step to verify your choices.
  • Proceeding to Checkout: When you are ready, proceed to checkout. You will be asked to provide accurate delivery information. Please double-check the address and contact details to prevent any delivery delays.
  • Final Order Review: You will be presented with a final summary of your order, including the items and total cost. Please review all details carefully before moving to the payment stage.

Choosing a Payment Method and Completing Payment

We are dedicated to providing a secure payment process.

  • Accepted Payment Methods: We currently accept credit card payments, including Visa and MasterCard.
  • Completing Your Transaction: Follow the on-screen instructions to enter your payment details. All transactions are processed through a secure gateway to protect your information. Once the payment is successfully processed, your order will be confirmed.

Shipping and Delivery

  • Dispatch and Tracking: Once your order is confirmed and payment is complete, we will prepare your items for dispatch. You will receive an email with tracking information once your order has been shipped, allowing you to monitor its progress.
  • Receiving Your Delivery: Upon arrival, please inspect the packages for any visible signs of damage that may have occurred during transit before signing for the delivery. If you notice any issues, please make a note of it with the delivery personnel and contact us promptly.

Assembly

Our carports and tool sheds are designed for self-assembly. Each product is supplied with a comprehensive instruction manual to guide you through the process. We recommend having at least two people available for assembly for safety and efficiency. Please ensure you have the necessary tools as specified in the instructions.

Returns Policy

If you need to return an item, please contact our service team first to initiate the process. Items must be returned in their original, unused condition and packaging. Our team will provide you with detailed instructions on how to proceed.

Privacy and Security

We are committed to protecting your personal information. All data collected during the shopping process is handled in strict confidence and used solely for the purpose of processing your order and improving your experience with us. For more detailed information, please refer to our Privacy Policy on our website.

Contact Us

For any inquiries regarding our products, your order, or for assistance, please feel free to reach out to us.

Address: 453 S 72ND ST, MILWAUKEE, WI 53214, US
Phone: +1 (347) 432-4987
Email: contact@xenavolir.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)